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Refund Policy

Last Updated: January 2026

Wellington Reiki Clinic strives to provide exceptional healing experiences. This Refund Policy outlines our approach to refunds and cancellations.

Standard Cancellation Policy

  • 24+ hours notice: Full refund or credit toward future session

  • Less than 24 hours notice: 50% of session fee charged; remaining 50% refunded or credited

  • No-shows: Full session fee charged; no refund available

How to Cancel or Reschedule

To cancel or reschedule your appointment, please contact us as soon as possible:

đź“ž 021 086 06661 (call or text)

Refund Processing

  • Refunds are processed using the original payment method

  • Please allow 5-10 business days for refunds to appear in your account

  • If you prefer a credit toward a future session instead of a refund, please let us know

Session Satisfaction

  • We are committed to your healing experience. If you are unsatisfied with your session for any reason, please let us know immediately. While we cannot offer refunds for completed sessions, we will work with you to address your concerns and ensure your future sessions meet your needs.

Practitioner Cancellations

If we need to cancel your appointment due to practitioner illness or emergency:

  • You will receive a full refund or credit

  • We will make every effort to reschedule at a time convenient for you

  • You will be notified as soon as possible

Medical Reasons

If you need to cancel due to sudden illness or medical emergency:

  • Contact us at 021 086 06661 as soon as possible

  • We will work with you to reschedule without penalty

  • Medical documentation may be requested for same-day cancellations due to illness

Force Majeure

  • In the event of circumstances beyond our control (natural disasters, public health emergencies, government restrictions, etc.) that prevent us from providing services, full refunds or credits will be issued.

Non-Refundable Situations

Refunds are not available for:

  • Completed sessions (unless practitioner error or safety concern)

  • No-shows without prior notice

  • Late arrivals resulting in shortened sessions

  • Dissatisfaction not communicated during or immediately after the session

Disputes

If you have a concern about a refund or cancellation, please contact us directly to discuss. We are committed to resolving issues fairly and reasonably.

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